Privacy Policy

This Privacy Policy sets out the data processing practices carried out by this Tailored Leisure website and other forms of data collection we may implement in a paper based/online format with service users at the community venues we operate from.

If you have any requests concerning your personal information or any queries regarding these practices, please contact us via our Tailored Leisure contact pages on our website - tailoredleisure.co.uk/contact/

Who we are

This Tailored Leisure website is a local Community Interest Company. The data controller of personal information collected via this website is Tailored Leisure CIC. References to "we" or "us" below are for this Tailored Leisure website and other methods of collecting data outlined above. 

This privacy statement covers this Tailored Leisure website and methods above. This statement does not cover links within this website to other websites or articles. 

Information we collect 

We collect personal information from visitors to this website through the use of online forms, bookings and every time you email us your details. 

When you simply browse through the information on this website, it does not store or capture your personal information. We do log your IP address (as it is automatically recognised by the web server) but this is so you can download this website onto your device rather than for any tracking purpose. 

We will only collect personal information volunteered by you via our website and sometimes face to face, such as: 

• feedback for surveys to measure customer satisfaction. This will be anonymised in the reports we write unless you consent to share your personal data
• email addresses 
• preferred means of communication 
• bookings you make 

Cookies 

Please be aware that some systems on our website require the use of cookies, but we will always state if this is the case. We will never collect and store information about you without your permission. 

 We will always take necessary steps to ensure that your information is protected and treated securely. Any details you give us will be held in accordance with the Data Protection Act and our DPA policy. 

 Purposes for which we use the information collected 

Personal information about you will be used for the following purposes: 

• in our day-to-day work; 
• reports for business performance /grant funding purposes
• to send you our newsletter, timetable and other Tailored Leisure events, where you have requested it.
• to respond to any queries, you may have; 
• to improve the quality and safety of our service 
• to manage bookings 
• to collate feedback to measure customer satisfaction and experiences (without revealing the identify of the customer)
• to complete health questionnaires to support your fitness/wellbeing journey (this is not collated through our website but via other alternative online and face to face methods at your consent).
• to provide a testimonial about your journey – (this is not collated through our website but via other alternative online and face to face methods at your consent).

*This may include any other personal information that you choose to share with us, but we will treat this as confidential and protect it accordingly. 

We will never include your personal information in survey reports/testimonials. Unless you specify this. 

Who we disclose the information to 

In order to fulfil our remit, we may disclose the personal information that we obtain through this website to other fitness instructors, holiday resort i.e., Haven and partners, to enhance your wellbeing journey and to make adaptations to cater for your ability in fitness routines or support your leisure experience with us.

However, we will only disclose your personal information where we have your consent to do so, or where there is another very good reason to make the disclosure such a safeguarding.

How to obtain a copy of the information we hold about you 

You have a right to access the personal information we hold about you. To obtain a copy of it, please get in contact via our contact us pages. 

Changes to this Privacy Policy 

From time to time, we may update this Privacy Policy. When we do so we will publish the changes on this website. If you do not agree to these changes, please do not continue to use the website. If material changes are made to this Privacy Policy, we will notify you by email or by placing a prominent notice on the website.